Building a Trusted Digital Presence for a Growing Clinic

- ClientFiore Dermatology
- IndustryHealthcare · Dermatology
- PlatformDrupal CMS
- Project LinkVisit Website ↗
Business Context
Fiore Dermatology grew from a solo practice into an established dermatology clinic known for its ethical approach and personalised patient care.
Despite its growing reputation, the clinic lacked a website and clearly defined visual identity.
The team needed a professional digital presence that reflected its values, helped patients find relevant information and supported future growth.
Discovery & Strategy
We collaborated with three dermatologists to understand the clinic's services, patients, goals and existing workflows.
Through discovery and user personas, we identified what prospective patients needed from the website, including clear service information, accessible contact details and a straightforward path to making an appointment.
We also developed messaging and headlines that communicated the clinic's approach to patient care, working alongside the medical content supplied by the team.
We start by understanding the business, its audiences and goals, defining the requirements and direction before design and development begin.
Strategy & Discovery →Brand & UX Design
We developed a visual direction that balanced the professionalism expected of a medical clinic with a warm, approachable aesthetic.
Starting with wireframes, we mapped the website's structure, navigation and key user journeys before progressing into high-fidelity designs.
The final interface combined a soft, feminine colour palette, clear typography and carefully selected imagery.
Designs were reviewed and refined collaboratively with the clinic throughout the process.
Our five-step UX-led process takes projects from discovery and requirements through to design, development and testing.
Our 5-Step UX-Led Process →Custom Drupal Development
Graham Agency built the website using Drupal CMS, providing a responsive experience across desktop, tablet and mobile.
The content structure made it straightforward for patients to find services and essential clinic information, while allowing room for future educational resources and additional content.
Results
The project delivered the following outcomes for Fiore Dermatology:
A Unified Digital Presence
Brought Fiore Dermatology's identity, services and patient experience together.
A Professional Online Foundation
Established a trusted, professional foundation for the clinic online.
Accessible, Flexible Platform
Made the clinic's information more accessible and provided a flexible platform to support its continued growth.
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