Graham Agency ("we", "us", "our") respects your privacy and is committed to protecting any personal information you share with us. This policy applies to graham.agency and to the services we provide, and explains how we handle information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We collect information in a few ways:
- Information you give us directly — such as your name, email address, phone number and project details, when you contact us, fill out a form or start a project.
- Information collected automatically — such as your IP address, browser type, device information and pages visited, gathered through cookies and analytics tools when you use our website.
- Information from third parties — such as details shared with us by a referral partner, with your knowledge, when discussing a potential project.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and discuss potential projects
- Deliver, support and improve the websites, applications and digital products we build
- Understand how our website is used, so we can improve its content and performance
- Meet our legal, accounting and administrative obligations
We do not sell your personal information, and we only share it with third parties where necessary to deliver our services (such as hosting providers or payment processors), where you've asked us to, or where required by law.
Cookies & Analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.
Data Storage & Security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss and unauthorised access. Information is stored securely using reputable hosting and software providers, and is retained only for as long as necessary for the purposes outlined in this policy, or as required by law.
Your Rights
You have the right to ask what personal information we hold about you, to request corrections, and to ask us to delete it, subject to any legal obligations we may have to retain it. To make a request, get in touch using the details below.
Changes to This Policy
We may update this policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. The "last updated" date at the top of this page reflects when it was last revised.
Contact Us
If you have questions about this policy or how we handle your information, contact us at info@graham.agency.